Technology

Right from the start of operations, Intellicom has invested wisely in leading cutting edge technology that provides twin factors of Scalability and Stability to our Operations. Intellicom has built strong business relationships with leading vendors for access to latest offerings and round the clock support.


Core of Voice Processing:

Avaya Definity that serves as central PBX and Automatic Call Distributor
Avaya IVRs
Avaya CMS reporting
Center Vu Computer Telephony Integration (CTI)
Aspect Ensemble Pro predictive dialer
Nice Call Logger

All the voice processing applications are hosted in the data center of our New Delhi delivery center for centralized control, security, maintenance & development.

Intellicom software development team has also developed a highly customized real time reporting application that takes in raw data for all the above systems and presents a unified MIS view to our Managers & Clients.

Core of Applications:

Built around IBM, Sun & HP Servers with dual power supplies
Gigabit LAN at data center back-bone.
Uses Microsoft Windows 2000, Windows 2003, NT, Sun Solaris & Linux at Server level and Microsoft Windows 2000 at user level

Intellicom 24 X 7 IT help desk is an integral part of our technology team and provides break-fix-install services across the programs.

Intellicom Team IT