Intellicom has significant experience in
working with Global companies; for several
of our clients we provide 100% of their customer
support needs - which is a validation of our
capabilities and the trust that companies
have displayed in us. We have seamlessly migrated
several business processes to India, including
projects that needed significant system integration.
The Intellicom edge
covers several dimensions including :
-
Guaranteed Performance
– Intellicom guarantees to meet your
Key Performance Metrics and Service Levels
within 60 days of completing pilot phase
and commencing production.
- Strong technical skills and experience in
system integration including legacy systems.
- Ability to provide the highest quality of
service at competitive prices, providing over
30% savings vis-à-vis US costs.
- Strong values - integrity, professionalism
and transparency across the entire organization.
- Financial strength
- Domain knowledge
- Advantage location – Intellicom is the
only call center in Central New Delhi, with
the nearest competition being over 10 Miles
away. This gives us :
-
More applicants, ‘employer
of choice’
-
Lower than industry
employee attrition rates
-
Higher operational effectiveness
and lower costs.
-
Choice of skilled manpower
-
-
Higher information security
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