Right from the start of operations, Intellicom
has invested wisely in leading cutting edge
technology that provides twin factors of Scalability
and Stability to our Operations. Intellicom
has built strong business relationships with
leading vendors for access to latest offerings
and round the clock support.
Core of Voice processing
-
Avaya Definity that
serves as central PBX and Automatic Call
Distributor
- Avaya IVRs
- Avaya CMS reporting
- Center Vu Computer Telephony Integration (CTI)
- Aspect Ensemble Pro predictive dialer
- Nice Call Logger
All the voice processing applications are
hosted in the data center of our New Delhi
delivery center for centralized control, security,
maintenance & development.
Intellicom software development team has
also developed a highly customized real time
reporting application that takes in raw data
for all the above systems and presents a unified
MIS view to our Managers & Clients.
Core of Applications
-
Built around IBM, Sun
& HP Servers with dual power supplies
- Gigabit LAN at data center back-bone.
-
Uses Microsoft Windows
2000, Windows 2003, NT, Sun Solaris &
Linux at Server level and Microsoft Windows
2000 at user level
Intellicom 24 X 7 IT help desk is an integral
part of our technology team and provides break-fix-install
services across the programs.
|
Intellicom
Team IT |
 |
|
| |
