Our mission is to offer process excellence in each
program. To achieve this goal, we have developed a
rigorous hiring and training system that ensures a
minimum level of skill and qualification for each CSR.
Our recruitment process is based on a profiling system
where we develop a profile of the ideal CSR before
initiating recruiting process for each program
For our CSR staff, the minimum
education requirement is that of a college degree. Other
qualifications include :
-
Outstanding communication
skills
-
PC and Internet familiarity
-
Experience in a customer
service industry, and
-
Aptitude or experience
in the client specific industry
All the applicants
are required to go through a rigorous selection
procedure that includes :
Every stage of the Intellicom
selection process is an elimination-round enabling us to
screen out unsuitable candidates at each level. At an
average, we take-in about 2% of all applicants.
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