Our obsession with Customer Interaction Quality has resulted in a separate niche practice group at Intellicom – Remote Quality Management.

Intellicom is the ONLY offshore quality monitoring vendor for a Fortune 200 US Company which has engaged us to monitor their US & Canadian call centers and provide feedback for compliance to internal processess, best practices and regulatory compliance.

To achieve transparency and flexibility, Intellicom has built a web application where all the monitoring forms, vendor specific feedback and the actual call are available apart from various customizable reports.

Contact us for a demo of this application and to understand how we can help you reduce your quality management overheads while bringing in best practices.