We focus on operational
excellence in every process that we service
using :
-
Better trained &
qualified CSRs
-
Continuous process improvement,
and
-
Our operational excellence is driven by deployment
of a variety of industry quality assurance
practices and methodologies like Six Sigma,
ISO, ITIL guidelines and COPC.
Intellicom Operations
Philosophy is based upon :
-
Setting high internal
standards for all aspects of the operation
(Targets / Quality / Defect %)
-
Driving performance by
rewarding ‘desirable’ behavior
Monthly agent evaluations are available online
on a module called Dashboards on the Intellicom
Intranet and this score forms primary basis
for CSR Incentives & Recognitions that
range from Monetary incentives, Bonuses, Monthly
Recognitions, Opportunities to apply for Internal
Job Postings and to attend leadership/developmental
training workshops.
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