Intellicom Business Continuity Framework
ensures that our delivery center and Network
locations are ready with disaster preparedness
without significantly impacting performance
metrics and service delivery standards.
Intellicom
Business Continuity Framework includes :
Network Continuity
-
Multiple International
WAN Circuits with path diversity leased
from different carriers
-
Multiple devices, deployed
in a fail safe back-up mode
-
Strict SLAs with network
carriers
-
Firewalls and Intrusion
Detection Systems deployed on all network
locations
-
Daily data back-up,
stored at off-site location
-
Common hardware spares
in stock on location
-
Trained manpower as
part of internal 24 X 7 helpdesk
-
Dual high capacity UPS
systems
-
Separate UPS feed for
data center
-
Dual generator power
back-up
-
Dual power supply units
on switches and mission critical servers
-
Free seating concept
where agents can log on from any where in
the facility for protection against specific
bay failure
-
Agreement with back-up
transportation service provider
-
Ability to route calls
to client locations with minimal downtime
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